Saturday, August 23, 2014

Branding Pakistan 2014 - A Budding & Essential Role For Every Pakistani


Branding Pakistan 2014
"A Budding & Essential Role For Every Pakistani"
 Initiated by NOP (National Outreach Program) Under LCCI (Lahore Chamber of Commerce & Industries) 



 Saturday August 16, 2014, from the platform of National Outreach Program, we conducted a session with the title “Branding Pakistan” at Amin Hall of Lahore chamber of Commerce & Industry (LCCI), under the chair of Mr. Sohail Lashari – President LCCI and his team:

• Mr. Kashif Anwar– Vice President ( LCCI)
• Ms. Saeeda Nazar (Former Vice President LCCI)
• Mr. Awais Saeed Piracha (Chairman LCCI Standing Committee)

The speakers like:
• Mr. Kamran Lashari (Former Civil Servant/Bureaucrat)
• Mr. Rehmatullah Javaid (Former Executive Committee Member LCCI)
• Ms. Tosheeba Sarwar (COO - Imanagers)

and the team of expert panelist like:
• Mr. Nadeem A. Malik (Director - Enterprise Business at Huawei Technologies)
• Mr. Mr. Abdul Wahid Qureshi (CFO – Berger)
• Ms. Hummaira Chaudhry (AVP- Senior Relationship Manager - BOP)
• Mr. Jamil Barry (CEO – Barry Sons)
• Mr. Assad Ullah (Former Civil Servant)
creates a really thought provoking three and a half hours atmosphere for all the participants of various domains.

The influential speaker Mr. Kamran Lashari’s speech regarding Branding Pakistan was very simple but strong and able to create a charisma. He just share his last 15-20 years of professional experience, that how he did small things in bigger way to brand the local product within Pakistan and abroad by successfully launching food street’s concepts of Gawalmandi - Lahore, Anarkalli - Lahore etc. Then the flower shops of Liberty Market -Lahore and preserving the beautiful sites of Margala hills of Islamabad through Monal, Daman-e-Koh point.

He make us realize that being a Pakistani we should have to start doing productive effort without giving a weight that how big it is. We are now around 20 crore (200 Mil.) of population, just imagine that our individual little effort will collectively produce revolution. We just have to stand up and start performing our roles.

Mr. Rehmatullah Javaid shared his own success story that after 1947 how his family business started from no where and how they bring first Pakistani battery with the name “Guard battery” in shape of brand.

Ms. Tosheeba Sarwar is a renowned name in the domain of Marketing. Her grip towards her professionalism clearly reflects in her presentation. Her short but precise presentation explains that every nation has its own entity; it is like a personality which defines through its rich culture, heritage and art. According to her Branding truly, has the power to change the world. It has the power to change the way we view the world and the way we choose to see one country in contrast to another. As branding is a promise, therefore we have to promise to deliver economic performance and power; create rational emotional desire and demand; pick consistent approach across all touch points and drives the world forward. As per her views being a Pakistani we believe that we by our self is a Pakistan. Every entity should have to start his/her own self-realization so that collectively we will produce effective results in the shape of peaceful region and stable Pakistan.

While digesting such wonderful approach, my mind is sticking towards the philosophy of Dr. Allama Iqbal’s poetry “Khudi”, which is basically self-realization. As per Iqbal, the acts of a common person may took him/her to the peak of any kind of glory, what we need is confidence and self belief:

“Khudi ko ker bulnad itna ke her taqdeer se pahle //
Khuda bande se khud puche bata teri raza kya hai”

And then after rising a common person to sky high, he then ask him /her to be with his/her roots – The futility of “Takabur”:

“Mitta do apni hasti ko ager kuch mertaba chaiye //
Ke dana khak mai mil ker guloo gulzar hota hai”

Now let’s talk about the panel discussion that was held with the topic “Branding Pakistan – A Global Vision”. All the members of panel, as the ambassador of their local and international brands they are working with, share their views, personal findings and their role towards “Branding Pakistan”. This live interaction session is all about the development of Pakistani image Glocally. As per panelists, it is true that Pakistani businesses have failed to grab their due share in the world market because of poor branding. Pakistan has all the resources in abundance and quality wise its products are good. What we need is a little focus on branding which could do the miracle at the economic front of Pakistan.

Nadeem A. Malik (Director - Enterprise Business at Huawei Technologies) explains that due to non awareness and weak marketing of Huawei brand local people of Pakistan hardly knows that it has its existence in seventy countries all over the world and sale wise globally Huawei brand stood at third position. Now a days as they are extensively working for the brand in Pakistan therefore the brand equity goes up day by day.

Overall I would say that the session was excellent in its rating and participants enjoyed many shades of this topic. So being a Pakistani this is my promise that first of all I will make things happen positively from my side and then will look towards other. In this manner I will try to do something extra which should be a value addition for my country. I hope if someone after reading this blog will start doing a little effort, the time is not far away that collectively we will get far better results. Khudara try to promote things positivity, try to find out the strength we have, if we know our weaknesses this is the blessing but don’t promote it; work on it and try to convert the feeble areas into your strengths. And if you know the weaknesses of others don’t play with them. Let me summing up with ending note that for better Pakistan we have to Think positively, Feel positively and Act positively, because we by ourselves are Pakistan.

Pakistan Zindabad – Pakistan Paindabad…





Regards
~Khawaja Imran

Monday, February 17, 2014

Retail Summit 2014 Or Mai…..



Retail Summit 2014 Or Mai…..
Initiated by NOP (National Outreach Program) Under LCCI (Lahore Chamber of Commerce & Industries)


Two days ago dated February 14, 2014; in the evening when I was so busy in my official assignments, suddenly I got a buzz at FB from one of our NOP co-founder Mr. Rashid Truabi asking “Are you coming to attend Retail summit by tomorrow?”; As my Saturday is off so I replied, “Yes! Why not, I will surly attend…..”. The second question made me astounded when he told me that I am one of the speaker of tomorrow’s summit and coming with the topic “Challenges to Retail Business in Pakistan”. He asked, because one of his speaker excused him at the eleventh hour, and at this time he found me online J. First I tried to refuse as I was stucked in work load and the second reason was the Valentine’s Dinner; but then being a part of NOP, I accepted it as a challenge.

Next day, February 15 2014 at 9:30AM I was feeling very honoured to sit along other speakers and panelists like Mr. Ferhan Butt, Mr. Waqar Khan, Mr. Qamar, Mr.  Rana Ahmed Noon (Head of OD & Training at Bata Pakistan), Dr. Shahid Zia (Member Steering Committee Akhuwat Health Services), Mr. Attique Ahmad (Director IT - WAPDA) and last but not the least Mr. Ahmad Qureshi (CEO Friends Diary & Stationary Mart & Printing Press). The audience were also wonderful, they all professionals came there to seek something special.
This morning sharing of information is at peak, speakers and panelists highlights many shades of Retail industries like:


  • The significance of retail sector in Pakistan economy can be gauged from the data published by Pakistan Bureau of Statistics according to which retail and wholesale sector worth is Rs.3.6 Trillion representing around 18% of GDP 2011-12.
  • 2011 report jointly published by Deloitte and Retail-Planet identified ten emerging economies, which includes Pakistan to register phenomenal growth in the retail sector in coming years.
  • Pakistan have around 0.5 Million of Shops (Food); Less than 4% are Modern Trade Shops; Almost 2 million retail outlets in the country, where 80,000 retail outlets represent FMCG only and around 40,000 retail pharmacy stores.
  • A new popular trend in Pakistan that is retailing on highways (CNG Pumps / Marts).
  • Introduction of International chains gives the healthy challenge to local retail market and unstructured retail market of Pakistan.
  • Change in the business model for Non-Food retailers. Birth of Specialized Store E4U, Diamond Life Style Shops.
  • The adaptation and implementation of liberal government policy towards FDI (Foreign Direct Investment), Tax exemptions, for retailing coupled with changing buying habits and rising expectations of shoppers will continue to provide enough incentives to global retailers to explore Pakistani market for any expansion plan. And this International Modern Retail is raising standards for Customer Service & Quality.
  • The Shortage of HR professional for managing retail business that causes various problems in the functional part of modern retailing process
  • Lack of proper development of retail staff due to factors like “No proper discipline for the preparation of retail staff in our Academia; Lake of respect in society towards this profession; long duty hours considering staff as unskilled labour”. If the fraternity came from proper hands of academia and then it moves to the professional trainers in practical life, then how come it is not possible to practice proper supply chain management, proper customer relation management, proper retail store management; best utilizing of retail selling techniques and merchandising etc.
  • The some popular retails chains in Pakistan:

o   Bakery
§  GOURMET
§  SHEZAN
§  CAKES N BAKES
§  DOC’E
§  MALMO
o   Grocery Chains
§  AL FATEH
§   POTPURI
§   HKB
§  JALALSONS
§  IMTIAZ
§  AKBARI
o   Footwear Chains
§  BATA
§  SERVIS
§  Borjan
§  STYLO
§  STARLET
§  ECS
§  EBH
§  METRO
o       Apparels
§  CHEN ONE
§  ENEM
§  IDEAS
§  AL KARAM
§  NISHAT
§  CROSS ROADS
§  BONANZA
§  UNIWORTH
§  EXIST
§  KHADI
§  TEXTILLION
§  JUNAID JAMSHED
o   Pharmacy Chains  
§  FAZAL DIN
§   SERVAID
§   ZAKA
§   7-CS’
§   CLINIX
§  MAHMOOD
§  QARSHI
§   HAKEEM  AJMAL
§  HAMDARD
§  UNANI

Overall this was a good brainstorming session; many case studies has been discussed from where attendees got awareness of what practices and modules being used to run better retail business; and I must say that all the professionals who were present there, regardless of industry or domains (HR, IT, Merchandising, Distribution centers, Business Heads & SME entrepreneurs) all of them should get some feed which might be directly or indirectly beneficial to them and society and overall retail industry of Pakistan. 


Regards
~Khawaja Imran

Friday, February 7, 2014

A Batakh of “Retailscape” - Session with Retail Gurus




Last evening dated 06 February, 2014, attended the 17th Session of PHCF (Mughal Chapter) with the topic “Retailscape In Pakistan”. It was a great experience; The keynote speakers Mr. Shahid Hussain (CEO Services Sales Corporation Pvt. Ltd.) & Mr. Nadeem Rehmani (VP & Operations Director Metro Cash & Carry) briefing towards retail sector of Pakistan was awesome.  Both of the speakers share the retail models of their organizations and then highlighted the fact that how retail industry of Pakistan will flourish. What challenges they are facing and how they are dealing with those challenges. They describe how important is the supply chain area, replenishment and merchandising for retail network. Especially I personally like Mr. Shahid Hussian quote that the most important three things in the organization are People, People & People.

 

One thing that I personally felt that both of the gurus gave the low rating to Customer Services, their focus are more on other functional and operational processes of retail. Yes retailers are part of an integrated system called the supply chain, along with this all other functions and operations are also equally important; But Retail is all about Customer, and all the Ps of marketing mix are aimed for their ultimate target that is the Buyer / Customer. Buying decisions are often driven by the 3 P's; Price, Product and People. While prices are negotiable and product is interchangeable, a weak link in a 'People' department is a sure fire way to slowdown the progress of any retail model / business.

As we see that in Pakistan and also globally the brand loyalties die a little every day and especially in the retail field. It's not uncommon for a shopper to take a leap, after years of loyalty simply due to poor Customer Service. The market is competitive enough for them to do so. Shoppers with high buying power and shoppers who only have the buying power of their needs, both are now a lot more choosey with where they spend their earned money and they want to ensure that they are getting the most stretch out of their spending. This stretch includes how well they are treated by the staff. That is why a-part of having renowned brand, a-part of well-designed product, a-part of right time deliveries still we need “SALE” promotions; some organizations provided the name “seasonal sales” and some named it “weekend deals”.

These gammix are required for getting competitive edge but believe me people are so accustomed to mediocre service that any additional effort to improve the quality of the service can seem extraordinary in the eyes of the Customer. Even the basics like eye contact, using please and thank you and addressing your customer by name can set you light-years apart from your competitors. In both of the described retails models who work with low and medium margins have to play with quantities; higher the selling quantity will raise the profitability. But where to liquidate these huge quantities; who will help them to achieve their targets; who will push them to make better plan and budgets for next season; who will make them to think the balance between supply and demand. Yes it is the important element of business called Customer / Consumer. I always use this quote while in my trainings of sales associates that instead of selling a product try to win the customer because with your win you will get the emotional bank account and you can sell anything you name it. In the last I end my note with the statement that if the competitive price of the product is in line, customer service adds perceived value, making your company a better choice for the consumer.

Regards

~Khawaja Imran